This Refund and Cancellation Policy ("Policy") applies to all subscription plans and services offered
by Gurukul ("we," "our," or "us"). This Policy is designed in accordance with the Consumer
Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 of India.
By subscribing to our services, you agree to the terms outlined in this Policy. Please read this
Policy carefully before making a purchase.
📢 Important Notice
We offer a 14-day free trial for all new users. We encourage you to fully
evaluate our services during this trial period before committing to a paid subscription.
2. Free Trial Period
All new users are entitled to a 14-day free trial of our services. During the trial period:
You have access to all features of the selected plan.
No payment information is required to start the trial.
You may cancel at any time without any charges.
The trial automatically expires after 14 days if not converted to a paid subscription.
3. Subscription Cancellation
3.1 How to Cancel
You may cancel your subscription at any time through:
Your account settings on our platform
Contacting our support team at contact@gurukulsync.in
Calling our support line at +91-7355236576
3.2 Effect of Cancellation
Upon cancellation:
Your subscription will remain active until the end of the current billing period.
You will not be charged for subsequent billing periods.
You will continue to have access to your data during the active subscription period.
After the subscription ends, your account will be converted to a free/limited access mode.
4. Refund Policy
4.1 Eligibility for Refund
Refunds are available under the following conditions:
Request Timeline
Refund Amount
Conditions
Within 7 days of purchase
100% refund
No questions asked
8-15 days of purchase
75% refund
Valid reason required
16-30 days of purchase
50% refund
Technical issues or service failure only
After 30 days
No refund
Pro-rata credit may apply for annual plans
4.2 Non-Refundable Items
The following are not eligible for refunds:
Custom development or integration services
Data migration services
Training and onboarding sessions already conducted
Add-on features purchased separately
Services utilized beyond the refund eligibility period
4.3 Annual Subscription Refunds
For annual subscriptions:
Refund requests within 7 days of purchase are eligible for a full refund.
After 7 days, refunds will be calculated on a pro-rata basis minus any discounts applied.
Pro-rata refunds will be calculated based on the remaining full months of the subscription.
5. How to Request a Refund
To request a refund, please follow these steps:
Submit a Request: Email us at contact@gurukulsync.in with subject line "Refund
Request - [Your Account ID]"
Provide Details: Include your account information, subscription details, reason
for refund, and purchase receipt/transaction ID.
Wait for Review: Our team will review your request within 3-5 business days.
Receive Confirmation: You will receive an email confirming the approval or
rejection of your refund request.
6. Refund Processing
6.1 Processing Time
Once a refund is approved:
Refunds to credit/debit cards: 5-7 business days
Refunds to UPI: 3-5 business days
Refunds to Net Banking: 5-10 business days
Refunds to wallets: 1-3 business days
Please note that the actual credit to your account depends on your bank or payment provider.
6.2 Refund Method
Refunds will be processed to the original payment method used for the purchase. If the original
payment method is no longer available, we will work with you to find an alternative solution.
7. Disputes and Grievances
7.1 Grievance Redressal
If you are not satisfied with our refund decision, you may escalate the matter to our Grievance
Officer:
Name: Gurukul Grievance Officer
Email: grievance@gurukulsync.in
Response Time: Within 48 hours of receiving the complaint
7.2 Consumer Rights
As per the Consumer Protection Act, 2019, you have the right to:
File a complaint with the District Consumer Disputes Redressal Forum if the transaction value is
up to ₹1 crore.
File a complaint with the State Consumer Disputes Redressal Commission for transactions between
₹1 crore and ₹10 crore.
File a complaint with the National Consumer Disputes Redressal Commission for transactions
exceeding ₹10 crore.
Alternatively, file a complaint through the National Consumer Helpline (NCH) at 1800-11-4000.
8. Service Downtime and Compensation
In case of extended service downtime (exceeding 24 consecutive hours) due to issues on our end:
We will provide service credit equivalent to the downtime period.
For critical outages affecting data integrity, additional compensation may be provided on a
case-by-case basis.
Scheduled maintenance windows do not qualify for compensation.
9. Changes to This Policy
We reserve the right to modify this Policy at any time. Changes will be effective immediately upon
posting on our website. We will notify existing subscribers of any material changes via email. Your
continued use of our services after such changes constitutes acceptance of the updated Policy.
10. Contact Us
For any questions or concerns regarding this Refund and Cancellation Policy, please contact us:
Email: contact@gurukulsync.in
Phone: +91-7355236576
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST